Legal — pu99 Platform

pu99 Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data pu99 collects, why we collect it, how we protect it, and the rights you hold as a registered player on our platform.

📅 Last Updated: January 2026

Introduction

This Privacy Policy ("Policy") describes how pu99 ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "Player") when you access or use the pu99 online gaming platform at https://pu99.vip, including all associated pages, services, and features. This Policy forms part of the pu99 Terms and Conditions and should be read alongside them. By registering an account or using the pu99 platform in any way, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

pu99 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We collect only the data that is necessary to provide you with a safe, reliable, and enjoyable gaming experience. We do not sell your personal data to third parties. We do not share your data except in the limited circumstances described in Section 4 of this Policy.

ℹ️ This Policy applies to all players using the pu99 platform, including players accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. If you have questions about how your data is handled, contact us at [email protected].
Section 1

Data We Collect

When you register and use pu99, we collect the following categories of personal data. We collect this data either directly from you during registration and platform use, or automatically through cookies and device identifiers as described in Section 5.

🪪
Identity Data
Full name, date of birth, and government-issued ID details provided during KYC verification (National ID, passport, or birth certificate number).
💳
Financial Data
Mobile financial account numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. We do not store full card numbers for card-linked accounts.
📱
Device & Technical Data
IP address, device type, operating system, browser type and version, mobile network operator, and session timestamps collected when you access the platform.
🎮
Gaming Activity Data
Game sessions played, bet amounts, win/loss records, bonus usage, wagering history, and preferred game categories (slots, live casino, cricket betting, crash games).
📍
Location Data
General geographic location derived from your IP address (country, region, city). We use this for compliance screening and to optimise the platform experience for your region.
💬
Communications Data
Records of your interactions with pu99 customer support, including chat transcripts, support ticket content, and the mobile number used for OTP verification.
Section 2

How We Use Your Data

pu99 uses the personal data we collect for the following purposes. All processing is carried out on a lawful basis as described in Section 3 of this Policy.

  • Account creation and management: to register your account, verify your identity through KYC, authenticate your login sessions via OTP, and maintain the security of your account.
  • Payment processing: to process deposits from and withdrawals to your bKash, Nagad, Rocket, Upay, or bank accounts; to record transaction history; and to resolve payment disputes.
  • Compliance and fraud prevention: to comply with applicable anti-money laundering (AML) requirements, to verify player age (21+ only), to detect and prevent fraud and bonus abuse, and to respond to requests from competent authorities.
  • Platform improvement and personalisation: to analyse gaming patterns and platform usage data in order to improve our service, fix technical issues, and personalise game recommendations and promotional offers.
  • Responsible gaming: to monitor player behaviour for indicators of problem gambling, to apply account limits where appropriate, and to facilitate self-exclusion and cooling-off requests.
  • Marketing communications: to send you promotional SMS or platform notifications about bonuses, seasonal offers (Eid, BPL season, Pohela Boishakh promotions), and platform updates — but only where you have not opted out of such communications. You may withdraw marketing consent at any time by contacting support.

We do not use your personal data for fully automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used for fraud screening or responsible gaming monitoring, decisions resulting in account restriction are always subject to human review on request.

Section 3

Each category of processing described in Section 2 is conducted on one or more of the following legal bases.

Contractual Necessity Processing required to perform the contract between you and pu99 — including account registration, deposit and withdrawal processing, and delivering the gaming services you have requested.
Legal Obligation Processing necessary to comply with applicable legal requirements, including AML obligations, age verification requirements (21+), and responding to lawful requests from regulatory or law enforcement authorities.
Legitimate Interests Processing carried out where pu99 has a legitimate interest that is not overridden by your privacy rights — such as fraud detection, platform security improvements, and responsible gaming monitoring. You may object to this processing by contacting support.
Consent Where you have given explicit consent — for example, opting in to marketing communications or agreeing to optional cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Section 4

Sharing Your Data

pu99 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose.

  • Payment processing partners: we share your mobile number and transaction reference data with bKash, Nagad, Rocket, Upay, and partner banks solely to process deposits and withdrawals. These partners act as independent data processors under their own privacy frameworks and are not permitted to use your data for any other purpose.
  • Game providers: game session data (stake, outcome, timestamp) is logged with the relevant game provider (e.g. Pragmatic Play, Evolution Gaming, Spribe) to validate round results, resolve disputes, and maintain game integrity. Providers receive only technical session data, not your full identity or financial details.
  • Regulatory and law enforcement authorities: where required by applicable law, we may share personal data and transaction records with competent authorities in Bangladesh or other jurisdictions. We will only do so pursuant to a valid legal obligation or lawful request, and will notify you where permitted by law.
  • AML and identity verification services: we may share identity and transaction data with third-party KYC and AML screening providers to fulfil our compliance obligations. These providers operate under strict data processing agreements and may not use your data for independent commercial purposes.
  • Business transfers: in the event of a merger, acquisition, or sale of all or part of pu99's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players before any such transfer takes effect and will ensure the acquiring entity commits to honouring the protections in this Policy.
🔒 We contractually require all third parties who receive your personal data to implement appropriate technical and organisational measures to protect it, to use it only for the specified purpose, and to delete it when the processing purpose has been fulfilled.
Section 5

Payment Data and Mobile Financial Services

Given the Bangladesh market focus of pu99, mobile financial services (MFS) — particularly bKash, Nagad, Rocket, and Upay — are the primary payment channels used by our players. When you make a deposit or withdrawal via one of these services, pu99 receives a transaction confirmation from the MFS provider including your registered mobile number, a transaction ID, and the amount. pu99 does not receive your MFS PIN, password, or full account history. The connection between your pu99 Account and your MFS account is established by matching your registered mobile numbers.

Transaction records including MFS reference numbers, amounts, timestamps, and the associated pu99 Account ID are retained by pu99 for a minimum of 5 years to satisfy AML record-keeping obligations. These records may be accessed by compliance staff and shared with competent authorities as described in Section 4. They are not used for marketing purposes.

💡 For your protection, pu99 will never ask you to share your bKash, Nagad, or Rocket PIN in a support conversation, via SMS, or through any other channel. If you receive any communication requesting your MFS PIN or password, do not respond and report it to [email protected] immediately.
Section 6

Cookies and Tracking Technologies

pu99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you access the platform. The following categories of cookies are used on pu99.

  • Strictly necessary cookies: these are required for the platform to function. They include session authentication tokens, anti-CSRF tokens, and load-balancing identifiers. You cannot opt out of strictly necessary cookies while using the platform.
  • Functional cookies: these remember your preferences — such as language setting, last-played game, and preferred payment method — to provide a smoother experience on return visits.
  • Analytics cookies: pu99 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical errors occur. This data is aggregated and does not identify individual players.
  • Marketing cookies: where you have consented, these cookies allow pu99 to deliver relevant promotional content during your session, such as targeted bonus banners for BPL season or Eid promotions. You may withdraw consent for marketing cookies at any time via the cookie preference centre.

Most mobile browsers allow you to block or delete cookies through your device settings. Please note that disabling strictly necessary or functional cookies may affect the performance of the pu99 platform and some features may become unavailable.

Section 7

Data Retention

pu99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply.

  • Account data (identity, contact, and KYC documents): retained for the duration of the account and for a minimum of 5 years after account closure, to satisfy AML and regulatory record-keeping obligations.
  • Transaction records (deposits, withdrawals, bet history): retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping requirements applicable to online gaming platforms.
  • Customer support records: retained for 2 years from the date of the last interaction. If a support record relates to a disputed transaction or a compliance matter, it is retained for the same period as the associated transaction or compliance record.
Section 8

Your Data Rights

As a pu99 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line 'Data Rights Request' and your registered mobile number. We will respond within 30 days.

👁️
Right of Access
You may request a copy of the personal data pu99 holds about you, including account data, transaction history, and gaming activity records.
✏️
Right to Rectification
If any personal data pu99 holds about you is inaccurate or incomplete, you may request that we correct or update it. Identity and KYC data corrections require documentary evidence.
🗑️
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. This right is subject to overriding legal retention obligations — we cannot delete transaction or KYC records during the mandatory retention period.
🚫
Right to Object
You may object to processing based on legitimate interests (e.g. analytics or marketing profiling). Where you object to marketing communications, we will stop processing your data for that purpose immediately.

To exercise any of these rights, please write to [email protected] with subject line 'Data Rights Request'. Include your registered mobile number so we can verify your identity before processing the request. We aim to respond within 30 calendar days. Complex requests or requests involving large volumes of data may take up to 60 days; we will notify you if an extension is required.

Section 9

Data Security

pu99 takes the security of your personal data seriously and implements technical and organisational measures appropriate to the risk. The following security practices are in place across the pu99 platform.

  • SSL/TLS encryption: all data transmitted between your device and the pu99 platform is encrypted in transit using SSL encryption. The padlock icon in your browser confirms that your connection is secure.
  • Access controls: personal data stored by pu99 is accessible only to authorised staff with a legitimate operational need. Access is role-based, logged, and reviewed regularly. Staff with access to personal data are trained in data handling obligations.
  • OTP authentication: every login and withdrawal request on pu99 requires one-time password (OTP) verification to your registered mobile number, ensuring that only you can authorise account access and financial transactions.
  • Security monitoring: pu99 operates continuous monitoring for suspicious login attempts, unusual transaction patterns, and potential data breaches. In the event of a confirmed data breach affecting your personal data, we will notify you as soon as practicable and take immediate steps to contain the breach.
⚠️ You are responsible for keeping your pu99 login credentials and your bKash/Nagad/Rocket PIN confidential. Do not share your password or OTP with anyone, including pu99 support staff. pu99 will never ask for your password or MFS PIN. If you suspect unauthorised access to your account, contact support immediately at [email protected].
Section 10

Children and Minors

The pu99 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. Our registration process includes age verification steps designed to prevent minors from creating accounts. If pu99 discovers that personal data has been collected from a person under 21, we will immediately close that account, delete the associated personal data to the extent permitted by law, and return any Real Money Balance to the payment source.

🔞 21+ ONLY. If you are a parent or guardian and believe your child has registered on pu99, please contact us immediately at [email protected]. We will close the account and delete all associated personal data promptly upon verification of the complaint.
Section 11

Changes to This Policy

pu99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make a material change to this Policy, we will update the 'Last Updated' date at the top of this page and, where practicable, notify registered players via their registered mobile number or a prominent notice within the platform.

Your continued use of the pu99 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should cease using the platform and may request account closure by contacting [email protected].

📋 We recommend bookmarking this Privacy Policy page and reviewing it periodically. The current version is always available at https://pu99.vip/privacy-policy. Previous versions are available on request from [email protected].
Section 12

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pu99 handles your personal data, please contact our support team. We are committed to resolving privacy concerns promptly and transparently.

Email: [email protected] — available 24/7. Please use the subject line 'Privacy Query' or 'Data Rights Request' so our team can route your message to the correct department. We aim to acknowledge all privacy-related queries within 24 hours and to provide a substantive response within 30 calendar days.

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