Player Help Centre — pu99 Platform
pu99 Frequently Asked Questions
Everything Bangladeshi players need to know about registering, depositing via bKash and Nagad, claiming bonuses, betting on cricket, and playing safely at pu99.
This page answers the most common questions we receive from players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. Whether you are new to pu99 or a returning player with a specific query about your bKash deposit, a bonus wagering requirement, or our responsible gaming tools, you will find a clear, direct answer below. If your question is not covered here, contact our support team at [email protected] any time — we are available 24/7.
Account & Registration
How do I create a pu99 account?
Creating a pu99 account takes under two minutes. Visit pu99.vip, tap the registration button, enter your mobile number, choose a password, and verify with the OTP sent to your phone. You must be 21 years or older and a resident of Bangladesh to register. Once your number is verified, your account is active and you can make your first deposit via bKash, Nagad, or Rocket immediately.
What documents do I need for KYC verification on pu99?
pu99 requires a government-issued photo ID for KYC verification — a Bangladesh National ID card (NID) is the most common document accepted. Alternatively, a valid passport or birth certificate may be submitted. You will also need to provide a photo that matches the ID. KYC is required before your first withdrawal and for deposits above certain thresholds. Verified accounts also benefit from higher withdrawal limits and faster processing.
I forgot my pu99 password — how do I reset it?
To reset your pu99 password, tap 'Forgot Password' on the login screen and enter your registered mobile number. You will receive an OTP on your phone within a few seconds. Enter the OTP, then choose a new strong password. If you no longer have access to your registered number, contact [email protected] with your account details and KYC documentation so the team can verify your identity and assist you.
Can I have more than one pu99 account?
No — pu99 permits only one account per player. Duplicate accounts are identified during KYC verification and during routine security checks. If a duplicate account is detected, both accounts may be suspended and any bonus funds forfeited. If you believe you accidentally created a duplicate, contact [email protected] immediately to resolve the situation before it affects your access or balance.
How do I close my pu99 account permanently?
To permanently close your pu99 account, email [email protected] with the subject line 'Account Closure Request' from your registered email or mobile number. Our team will verify your identity, process any pending withdrawal of your Real Money Balance to your verified bKash or Nagad account, and confirm closure within 3 business days. If your reason for closing is related to problem gambling, please also consider our self-exclusion option on the Responsible Gaming page.
Deposits & Withdrawals
How do I deposit money on pu99 using bKash?
To deposit on pu99 via bKash, log in to your account, go to the Deposit section, select bKash, and enter the amount you want to add. You will be shown the pu99 merchant bKash number — send the amount from your bKash app using the 'Send Money' or 'Payment' option, then enter the bKash Transaction ID in the confirmation field on pu99. Deposits typically reflect in your pu99 balance within 1–5 minutes. The minimum deposit via bKash is ৳200.
How long does a bKash deposit take to appear on pu99?
bKash deposits on pu99 are processed in real time and typically appear in your account balance within 1 to 5 minutes of the transaction being confirmed on the bKash network. During periods of high traffic — such as during a BPL match evening or major tournament — processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your bKash Transaction ID and the exact amount sent.
What is the minimum withdrawal amount on pu99?
The minimum withdrawal amount on pu99 is ৳500. Withdrawals are processed to your verified bKash, Nagad, or Rocket account. You must have completed KYC verification before your first withdrawal can be approved. pu99 does not charge withdrawal fees — the full amount you request is what you receive, subject to your payment provider's standard network fees if any apply.
How long does a Nagad withdrawal take on pu99?
Nagad withdrawals on pu99 are typically processed within 15 minutes to 2 hours during business hours. Withdrawals requested during peak hours or late at night may take up to 24 hours. Once pu99 approves the withdrawal from its end, the funds are sent directly to your Nagad wallet. You will receive a notification on your registered mobile number when the funds have been dispatched. If your withdrawal is delayed beyond 24 hours, contact [email protected].
Does pu99 charge any fees for deposits or withdrawals?
pu99 does not charge any platform fees for deposits or withdrawals. The amounts you deposit and withdraw are processed at face value in BDT. Your mobile financial service provider (bKash, Nagad, Rocket, Upay) may apply their own standard transaction charges according to their published fee schedules — these are outside pu99's control. To avoid any surprise deductions, check your MFS provider's current fee table before sending.
Games & Gameplay
What cricket betting markets are available on pu99?
pu99 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, individual over totals, fall of wicket, method of dismissal, and in-play live betting on active overs. BPL and Bangladesh international fixtures receive the deepest market coverage during peak season.
Are the slot games on pu99 fair and certified?
Yes — all slot games available on pu99 are provided by licensed third-party game studios including Pragmatic Play, Spribe, and other certified providers. These studios use certified Random Number Generator (RNG) technology, which is audited by independent testing laboratories to ensure outcomes are genuinely random and cannot be predicted or manipulated. The RTP (Return to Player) percentage for each game is set by the studio and disclosed in the game information panel.
Can I play pu99 games on my mobile phone?
Yes — pu99 is fully optimised for mobile play and works on all modern Android and iOS smartphones via your mobile browser. No app download is required. The platform is designed mobile-first for screens as narrow as 320px, so all games, deposits, withdrawals, and account management features are fully accessible from your phone. For the best experience, use a stable internet connection (4G or Wi-Fi).
What live casino games are available on pu99?
pu99 offers a full suite of live casino games streamed in real time from professional studios. Available titles include live Baccarat, live Roulette, live Blackjack, live Dragon Tiger, live Andar Bahar, Crazy Time, and game-show style titles. Live casino tables are available 24 hours a day, 7 days a week. Evolution Gaming and Ezugi power the majority of the live casino offering on pu99.
Bonuses & Promotions
What welcome bonus does pu99 offer to new players?
pu99 offers a welcome bonus to newly registered players on their first deposit in BDT. The exact bonus amount and percentage match are displayed on the promotions page at the time of registration and may vary based on current campaigns. The welcome bonus is credited to your account automatically after your qualifying deposit clears. To see the current welcome bonus offer, log in to pu99 and visit the Promotions section.
What is a wagering requirement on pu99 bonuses?
A wagering requirement (also called a rollover) is the number of times you must bet the bonus amount before it can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus funds become cashable. Wagering requirements and eligible games for each bonus are listed in the Terms & Conditions of the specific promotion. Always read the bonus T&C before claiming.
Do pu99 bonuses expire?
Yes — pu99 bonuses have an expiry period that begins from the date the bonus is credited to your account. The expiry window varies by promotion and is stated in the bonus Terms & Conditions. If the wagering requirement is not completed within the expiry period, the remaining bonus funds and any associated winnings are forfeited. You can check the remaining validity and wagering progress of any active bonus from your account dashboard.
Are there seasonal promotions on pu99 for events like Eid or BPL?
Yes — pu99 regularly runs seasonal and event-based promotions tailored to the Bangladesh market. During BPL season, players can expect enhanced cricket betting bonuses, free bet offers, and accumulator boosts. Around Eid al -Fitr and Eid al-Adha, pu99 typically offers special deposit bonuses and reload promotions for all registered players. Promotions are announced via the Promotions page and via SMS to registered Bangladeshi mobile numbers. Log in to your pu99 account to see all currently active offers.
Safety & Responsible Gaming
Is pu99 safe and legitimate for players in Bangladesh?
pu99 is a safe and reliable online gaming platform that uses SSL encryption to protect all data transmitted between your device and our servers. Account security is enforced through OTP-verified login and KYC identity verification. All games are provided by certified third-party studios with audited RNG technology. pu99 operates with fair play policies and provides full responsible gaming tools including deposit limits, time-out, and self-exclusion for all registered players in Bangladesh.
What is the minimum age to play on pu99?
The minimum age to register and play on pu99 is 21 years old. This applies to all players across Bangladesh regardless of location — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else. Age is verified during the KYC process. Any account found to belong to a player under 21 will be permanently closed and any Real Money Balance returned. pu99 takes its 21+ policy seriously to protect young people.
How do I self-exclude from pu99 if gambling is becoming a problem?
To self-exclude from pu99, email [email protected] with the subject line 'Self-Exclusion Request'. Self-exclusion closes your account for a minimum of 12 months — you will not be able to log in, deposit, or bet during this period. Any Real Money Balance is returned to your verified payment method. Self-exclusion is irreversible for the minimum period. pu99 also offers shorter-term time-out options (24 hours to 6 weeks) for players who need a temporary break.
How do I set a deposit limit on my pu99 account?
You can set a daily, weekly, or monthly deposit limit on pu99 by contacting our support team at [email protected] and requesting the limit you want. Reductions to your deposit limit take effect immediately. Increases to your limit require a mandatory 7-day cooling-off period before they apply — this deliberate friction helps prevent impulsive decisions during a losing session. Deposit limits are one of the most effective responsible gaming tools available on pu99.
Ready to Play at pu99?
You have the answers — now enjoy the games. Log in to your pu99 account, explore cricket betting, slots, and live casino, and play responsibly.
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